What to expect once you place an order with [LEGAL ENTITY].
Processing time
Orders are typically prepared for shipment within 1–2 business days. Your tracking email is the authoritative signal that the parcel has left our warehouse.
Discreet packaging and billing
Every order ships in plain, unmarked outer packaging with no product imagery and no indication of the contents. The billing descriptor on your statement is a neutral entity name.
Delivery estimates
- Domestic (United States): approximately 3–7 business days after dispatch.
- International: approximately 7–21 business days after dispatch, depending on destination and customs clearance.
Delivery estimates are provided by carriers and are not a commitment by us.
Returns
We accept returns on items that are unopened and in their original, unbroken packaging, within 30 days of delivery. Opened products and items with broken tamper seals cannot be returned for hygiene reasons. Items that arrived damaged, defective or incorrect are eligible for refund or replacement regardless of packaging condition.
Before shipping anything back, email [SUPPORT EMAIL]. We'll confirm eligibility and send a prepaid return label when the return is approved. Approved refunds post to the original payment method within 5–10 business days of our receiving the return.
Full detail in our Refund Policy and Shipping Policy.