Refund policy

We stand behind the quality and workmanship of every item we ship. If something isn't right, write to us at [SUPPORT EMAIL] within 30 days of delivery and we'll make it right.

Returns

Because of the personal nature of our products, we accept returns only for items that are unopened and in their original, unbroken packaging. Please contact support before shipping anything back — we'll confirm eligibility and send a prepaid return label when the return is approved.

Items that arrived damaged, defective, or incorrect are eligible for refund or replacement regardless of packaging condition. Please include a brief description and a photo in your first message so we can process the claim quickly.

Non-returnable items

Opened products or products with broken tamper seals (hygiene reasons)
Gift cards and digital products
Clearance or final-sale items (marked at checkout)

Refunds

Approved refunds are issued to the original payment method within 5–10 business days of our receiving the return. We'll email a confirmation as soon as the refund posts.

Exchanges

We don't process direct exchanges. If you need a different color or size, start a return for the first item and place a new order for the one you want.