Shipping policy

Here's what to expect once you place an order with [LEGAL ENTITY].

Processing time

Orders are typically prepared for shipment within 1–2 business days. During sales, holidays, and new launches, that window may extend by a day or two; your tracking email is the authoritative signal that your parcel has left our warehouse.

Shipping methods and delivery estimates

Domestic (United States): standard delivery in approximately 3–7 business days after dispatch. Expedited options are shown at checkout when available.
International: delivery in approximately 7–21 business days after dispatch, depending on destination and customs clearance.

Delivery estimates are provided by our carriers and are not a commitment by us; weather, local disruptions, and customs inspections can affect transit time.

Shipping cost

Shipping is calculated at checkout based on destination, service level, and parcel weight. We display the final shipping cost before you confirm payment.

Discreet packaging and billing

Every order ships in plain, unmarked outer packaging with no product imagery and no indication of the contents. The sender name and billing descriptor are a neutral entity name.

Tracking

You will receive a shipping notification email with tracking as soon as the parcel is handed off to the carrier. If tracking doesn't update for more than five business days after dispatch, email [SUPPORT EMAIL] and we'll open a carrier investigation on your behalf.

Lost, damaged, or missing parcels

If the carrier marks a parcel as delivered but you can't find it, please check with neighbors and your building management first; most "missing" packages turn up within 48 hours. If it doesn't, contact us and we'll file a claim and arrange a replacement or refund.

If a parcel arrives damaged, please photograph the outer box, keep all packaging, and email us within 7 days of delivery.

Address accuracy

We ship to the address provided at checkout. We can't be responsible for parcels delivered to an incorrect address if the error originated at checkout; please double-check your details before you confirm the order.

Restricted destinations

We cannot ship to jurisdictions where the law restricts the import or sale of our products. If your order can't be fulfilled for that reason, we'll contact you and refund the order in full.